Damp Proofing Experts and Plasterers in Thanet Kent
Insurance Backed Guarantee, since 1983
PRIVACY POLICY
Thanet Plastering are committed to protecting all customer data. This Privacy Policy explains
why, when and how we collect data about you. This Policy relates to this website, our services
and any other communication platforms we run. By using this website you are bound by this
Policy and agree in full.
Occasionally we might edit this Policy so please check back regularly and contact us if you are
dissatisfied with any changes made. Please send questions or complaints to
Who we are
We are Thanet Plastering. A plastering, rendering and screeding company operating in
Thanet and in some cases further afield in the UK.
How do we collect information from you?
We obtain information about you when you contact us to enquire about our services. We also
collect data through Google Analytics, Adwords and our phone call tracking system to help us
improve our services and marketing communications.
What Information do we collect and how is it used?
We collect information to enable us to fulfill our obligations to our clients, and to respond to
business enquiries. We also collect and use information to improve our services and conduct
our own internal online marketing for individuals who have expressed interest in our service
(e.g. Google Analytics). The information in this section outlines exactly what information we
collect, and for what purpose.
Controlling your Information
You have certain rights concerning the information we hold about you, as defined under the
General Data Protection Regulation. Want to exercise these rights? Please email
Info@thanetplastering.com including your email address in the first instance. From here we can
then discuss your concerns and work quickly to find a solution that satisfies your request.
Requesting a copy of your information
You may request a copy of any data we hold about you. Upon request, we will provide
information containing the personal data we hold on record about you.
Security
Thanet Plastering takes security very seriously. In order to protect your information from loss,
misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect. These steps
include the following:
Data minimisation
Password best practice
Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
Staff training and accountability on data protection
Data Breaches
Our Data Security Policy includes a clear process for handling a personal data breach, should
one occur. Where appropriate, Thanet Plastering will promptly notify you of any unauthorised
access to your personal information.
Data Breaches
Our Data Security Policy includes a clear process for handling a personal data breach,
should one occur. Where appropriate, Thanet Plastering will quickly alert you of any
unauthorised access to your personal information.
Complaints
Would you like to raise a complaint about how we have handled your personal
information? You can contact us directly and we will investigate the matter in detail. If
you are not satisfied with our response you can also complain to the Information
Commissioner’s Office (ICO).
Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic
origin, political opinions, religious or philosophical beliefs, trade union membership, sexual
orientation, and criminal convictions). We expressly request that you do not provide any such
sensitive data to us.
Children’s information
Our services are not directed to children under 13. If you learn that a child under 13 has
provided us with personal information without consent, please contact us.
Third Parties
We will not sell or rent your information to third parties.
Details
The following details outline the personal data we collect and for what purpose. The information
also outlines the 3rd parties the data is processed by or shared with, and how long the data is
stored for:
Email & amp; Invoicing
We use email for customer communication and invoicing our clients.
This allows initial and ongoing communication to prospects and clients.. in order to
provide the level of service we strive to achieve for our clients. Email data will be
retained until a clear request has been made for deletion. Invoicing data will be stored
indefinitely, for ongoing invoicing and accounting records.
Analytics
We use 3rd parties to track and analyse our website visitors behavior. This
enables us to provide better marketing materials to our users and further improve our
services. We use Google Analytics and you can request for the removal of your data at
any time.
Call Tracking
This enables us to identify where a website visitor found our website and
when they called (i.e. Google Ads vs SEO). We collect and store the phone number you
used to call our company and the duration of the call. We do not collect your location
data. We do not record our telephone conversions. You can request any of this data to
be removed at any time by contacting us directly. This data is not shared with any other
3rd party and we take the security and privacy of your contact details very seriously.
Reviews System
Customers use Google reviews and occasionally we will comment on
the reviews to clarify or thank people for their kindness.We manage, collect and respond
to our customer reviews. Some customers have agreed for their reviews to be
highlighted in our website, we only do this with their permission.
Updating or correcting your information
The accuracy of your information is important. If the information we hold on you is inaccurate or
out of date, please contact us so we may correct our records.
Deleting your information
You have the right to request the deletion for any of your personal information. Unless there is a
compelling reason for the data not to be erased (for example, if we need to use that data to fulfill
our contractual or legal obligations), your personal data will be deleted on request.
Automated decision making
We do not use any personal information for automated decision making or profiling; your data is
not subject to automated decision making or profiling.
Use of ‘Cookies’
Like many other websites, the Thanet Plastering website uses cookies. Cookies are small
pieces of information that are stored on your computer, mobile or tablet device when you visit a
website.
The cookies we use are ‘1st party’ and ‘3rd party’ cookies. These are often used to track
behaviour across a range of websites, so targeted advertising can then be applied. The
following list outlines what we use cookies for:
Google Analytics:
Google Analytics sets cookies to help us accurately estimate the
number of visitors to the website and what content is most popular. This helps to ensure
that our website is responding to your needs in the best way possible.
By using and browsing the Thanet Plastering website, you consent to cookies being used in
accordance with this Policy.
Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser.
Switching off cookies should not noticeably restrict your use of this website.